Support
Write to hi@strandscribe.com and a person answers. These are the questions that come up most.
A reel I shared did not show up
First check that your Instagram account is linked: your inbox shows a “Connect your Instagram” card until it is. Some reels arrive without their video, usually because the account limits sharing outside Instagram; the inbox says so when that happens, and sending the same reel again will not help. Photo posts are not read, only reels.
The article is short
An article is written only from sources that were found and checked, so few sources means a short piece. Use Search again, or add a source yourself by pasting its address above the source list, then choose Regenerate.
A platform refused my key
Check that the key was copied in full, has not been revoked, and has permission to create posts. On the Platforms tab under Settings, use Replace key to try again.
A scheduled post did not go out
The article and the calendar show why. The usual causes are a disconnected platform or a key the platform no longer accepts. Fix that, then schedule it again; a failed post is never retried on its own.
Anything else
Write to hi@strandscribe.com. Say what you did and what happened, and include the address of the page if you can.